At Protection Always Inc., we prioritize our customers and ensure that all items reach their destinations in excellent condition.
Shipping and Delivery
- Confirmed Orders: All confirmed orders are shipped from our warehouse in Canada to business addresses within Canada and the USA. We understand the importance of your items, so we ensure they are well-packed and shipped efficiently.
- Carrier Selection: Factors such as weight, size, and delivery location are considered before selecting a suitable shipping carrier.
Breakdown of our shipping and delivery activities:
Standard Stock Items:
- Orders placed before 2:00 pm on a business day are processed and shipped immediately.
- Delivery Times:
- Quebec: 24-48 hours
- Ontario: 48-72 hours
- Other Provinces: 3-5 days
- Note: Some exceptions may apply.
- Delivery time: 3-15 days, depending on quantity and availability.
Shipping Costs
- Calculated based on the weight and destination of the items.
- Orders over $500 within Quebec have waived shipping costs, with some restrictions.
- Shipping costs may also be waived for other Canadian provinces or the USA, depending on the order amount. Please contact us for details.
*Except if specified otherwise, Restrictions may apply
Tracking: We take security seriously. A tracking number is provided for every order ready for shipping. If you do not receive a tracking number, please contact our customer service team via phone or email. We will ensure your items are kept safe and tracked all the way to your doorstep.
Damage: If goods are damaged during shipping, we will replace them free of charge. Please email us with photos of the damage at info@protectionalways.com or call 514-276-7657.
Unavailable Recipients: If the recipient is not available, the courier will attempt delivery twice. If you prefer your package to be left at your business door, leave a note with your tracking number and signature.
Undelivered Packages: After two failed attempts and no note, the package will be returned to our warehouse, and you will be refunded the full cost of the item minus the shipping cost. If a package is rejected, the same conditions apply.
US Customers: Customs clearance may be required for shipments to the USA, which can affect the delivery date. Customs delays typically take no more than two business days. Protection Always Inc. will handle all customs paperwork, but all costs and fees associated with customs will be charged to the customer.
